Cowork and Country Ltd
Terms and Conditions of Service
In these Terms, when we say you or your, we mean both you and any entity you are authorised to represent (such as your employer). When we say we, us, or our, we mean Cowork and Country Ltd, a company registered in England and Wales with company number 16452321. We and you are each a Party to these Terms, and together, the Parties.
These terms and conditions (Terms) form our contract with you, and sets out our obligations as a service provider and your obligations as a customer. You cannot use our Services unless you agree to these Terms.
Some capitalised words in these Terms have defined meanings, and each time that word is used in these Terms it has the same meaning. You can find a list of the defined words and their meaning at the end of these Terms.
For questions about these Terms, or to get in touch with us, please email: contact@coworkandcountry.co.uk.
These Terms were last updated on 26 September 2025.
1. Engagement and Term
1.1 These Terms apply from the Commencement Date until the date that is the earlier of:
(a) the date the Services are completed (as reasonably determined by us);
(b) the date that your Plan with us ends (or is cancelled by you); or
(c) the date on which these Terms are terminated,
(Term)
2. Services
In consideration of your payment of the Price, we will provide the Services in accordance with these Terms, whether ourselves or through our Personnel.
3. Your Obligations
3.1 You agree to (and to the extent applicable, ensure that your Personnel agree to):
(a) comply with these Terms, all applicable Laws, and our reasonable requests;
(b) comply with all directions, policies and requirements of the relevant venue where the Spaces are being provided;
(c) immediately report any damage or loss to the Space caused or contributed by you, and pay us as a debt immediately due and payable, any costs of rectifying the damage or loss;
(d) on vacating the Space, leave the relevant Space in a clean and tidy condition, remove all rubbish, and remove all property belonging to you (or your Personnel);
(e) provide us with all documentation, information, instructions, cooperation and access reasonably necessary to enable us to provide the Services; and
(f) not (or not attempt to) disclose, or provide access to, the Services to third parties without our prior written consent.
4. Accounts
4.1 You must register on the Platform and create an account (Account) in order to purchase a Plan and access our Services.
4.2 While you have an Account with us, you agree to keep your information up-to-date (and ensure it remains true, accurate and complete).
4.3 You are responsible for keeping your Account details and your username and password confidential and you will be liable for all activity on your Account, including bookings for Spaces made using your Account details. You agree to immediately notify us of any unauthorised use of your Account.
4.4 We may suspend access to our Services where we reasonably believe there has been any unauthorised access to or use of our Services (such as unauthorised sharing of your login details for the Platform). If we suspend your access to our Services, we will let you know within a reasonable time of doing so, and we will work with you to resolve the matter, or if it cannot be resolved, then we may terminate your Account and your access to our Services will end.
5. Plans
5.1 When you create an Account, you must also select a Plan. You may choose between different tiers of Plans with different Credit allowances and Plan periods.
5.2 By selecting a Plan, you agree to pay the Price for the relevant Plan outlined on the Platform in advance, on a monthly basis, or some other recurring interval set out on the Plan details on the Platform (Billing Cycle). Your Plan will automatically renew at the end of the Billing Cycle for the same period of time, and you will be charged the Price in connection with each subsequent Billing Cycle unless and until you cancel your Plan with us.
5.3 When purchasing a Plan through the Platform, you must ensure that you set the Subscription Start Date in accordance with our instructions on the booking page via the Platform. This is the start date of your Plan and is when our Spaces fully open for booking.
5.4 Changes to your Plan: You cannot upgrade your Plan through the Platform. If you wish to upgrade your Plan to a different tier, you must contact us via email at contact@coworkandcountry.co.uk. We will cancel your current Plan at the end of the current Billing Cycle and you may then purchase a new upgraded Plan which will commence on the first day of the following Billing Cycle.
5.5 You may cancel your Plan at any time by giving us 30 days' written notice. Your cancellation will take effect 30 days from the date we receive your notice. If your cancellation date falls partway through any given period within the Billing Cycle, your final invoice will be calculated on a pro-rata basis for the actual number of days your Plan was active in the relevant Billing Cycle.
5.6 We may need to change what is available as part of your Plan (for example, the inclusions or exclusions) from time to time. If we change what is available as part of your Plan, we will provide you with at least 30 days’ notice of the change. After the notice period has lapsed, we will apply the changes to your Plan. If the changes adversely affect your enjoyment of the Plan, you may cancel your Plan with effect from the date we apply the changes to your Plan by providing written notice to us prior to the change coming into effect.
5.7 We may need to change the Price from time to time. If we change the Price, we will provide you with 30 days’ notice of the change. After 30 days, we will apply the updated Price to your Plan. If the updated Price is not acceptable to you, you may cancel your Plan prior to the change taking effect. If you cancel your Plan, (a) you will no longer be able to use the Services and/or the Platform on and from the date of cancellation, and (b) if you have paid Price upfront you will be issued a pro-rata refund having regard to the date of termination and the period for which you have paid.
6. Credits
6.1 Once you have selected your preferred Plan through the Platform, you will be allocated a certain number of credits that allow you to book a different type of Spaces (Credits). You are able to view your Credit allowance through the wallet feature on the Platform.
6.2 You acknowledge and agree that a maximum amount of 30% of your unused Credits in each given month can be rolled forward to the next month only. For example, if you have 120 Credits in your allowance as part of your Plan and you use 80 Credits during the relevant month, you will have 40 unused Credits. You may carry forward 30% of these unused Credits (12 Credits) to the next month. The remaining 28 unused Credits will expire. In the following month, you will have 132 Credits available in total (12 carried forward + 120 new monthly allocation).
6.3 It is your responsibility to track and utilise your Credit allowance during each period of your Plan. You can monitor your Credit balance through the Platform at any time. If you fail to use your Credits in accordance with your Plan and the rollover provisions in clause 6.2, you acknowledge and agree that any unused Credits will be forfeited at the end of each period without compensation.
7. Spaces
7.1 Any availability for coworking spaces (Spaces) are typically released on the Platform 14 days ahead of time. All Spaces are subject to availability and are on a first come, first served basis. You acknowledge and accept that we do not own or control the Spaces and that availability may be affected by the third-party owner of the Space’s operations, events, or other circumstances beyond our control.
7.2 You are strongly advised to maintain appropriate personal or business insurance to cover your property, activities, and potential liability while using our Services.
7.3 If you leave any of your property at a Space after your booking period, you must collect it immediately. We may ask the relevant third-party owner of the Space to dispose of any property left uncollected for more than 7 days, and you will be responsible for any costs incurred.
7.4 We are not responsible for any loss, theft, damage, or destruction of your personal property, equipment, or belongings while at any Space. This includes, but is not limited to theft, accidental damage, fire, water damage or any other loss howsoever caused.
7.5 The Spaces are shared environments where confidentiality cannot be guaranteed. If you conduct confidential conversations or meetings in any Space, you do so at your own risk, and we are not responsible for any breach of confidentiality or unauthorised disclosure of information that may occur as a result of this.
8. Price and Payment
8.1 In consideration for us providing the Services, you agree to pay all amounts due under these Terms in accordance with the Payment Terms.
8.2 If any payment has not been made in accordance with the Payment Terms, we may (at our absolute discretion, and without prejudice to any of our rights or remedies under these Terms or at Law):
(a) after a period of 5 Business Days from the relevant due date, cease providing the Services, and recover, as a debt due and immediately payable from you, our reasonable additional costs of doing so (including all recovery costs); and/or
(b) charge interest at a rate equal to the Bank of England’s base rate, from time to time, plus 4% per annum, calculated daily and compounding monthly, on any such amounts unpaid after the relevant due date in accordance with the Payment Terms.
8.3 All amounts payable by you under these Terms are exclusive of amounts in respect of any taxes, including sales, use or value added tax chargeable from time to time (VAT), unless otherwise stated. Where any taxable supply for VAT purposes is made under these Terms by us to you, you agree, on receipt of a valid VAT invoice from us, to pay to us such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.
9. Warranties and Representations
9.1 Each Party represents and warrants that:
(a) it has full legal capacity, right, authority and power to enter into these Terms, to perform its obligations under these Terms, and to carry on its business; and
(b) these Terms constitute a legal, valid and binding agreement, enforceable in accordance with its terms.
9.2 You represent and warrant that:
(a) all information and documentation that you provide to us in connection with these Terms is true, correct and complete; and
(b) no insolvency events (including but not limited to bankruptcy, receivership, voluntary administration, liquidation or creditors’ schemes of arrangement) affecting you or your property are occurring or are likely to occur.
10. Intellectual Property
10.1 All intellectual property developed, adapted, modified or created by or on behalf of us or our Personnel, whether before or after the date of acceptance of these Terms, will at all times vest, or remain vested, in us. As between the Parties, any intellectual property created in the provision of the Services will at all times vest, or remain vested, in us upon creation. To the extent that ownership of such intellectual property rights in any new intellectual property and/or improvements to the new intellectual property or our intellectual property do not automatically vest in us, you agree to do all things necessary or desirable to assure our title to such rights.
10.2 Nothing in these Terms constitutes a transfer or assignment of any intellectual property rights.
10.3 This clause 10 will survive termination or expiry of these Terms.
11. Confidential Information
11.1 Subject to clause 11.2, each Party must (and must ensure that its Personnel) keep confidential, and not use (except to perform its obligations under these Terms) or permit any unauthorised use of, information provided by the other Party, including information about these Terms and the other Party’s business and operations.
11.2 Clause 11.1 does not apply where the disclosure is required by Law or the disclosure is to a professional adviser in order to obtain advice in relation to matters arising in connection with these Terms and provided that the disclosing Party ensures the adviser complies with the terms of clause 11.1.
11.3 This clause 11 will survive the termination of these Terms.
12. Privacy
12.1 Each Party agrees to comply with all Applicable Data Protection Law with respect to the transfer or processing of any Personal Data in connection with these Terms.
12.2 Where you transfer any Personal Data to us in connection with these Terms, you represent and warrant that you have all rights and consents that are necessary to transfer such Personal Data to us, and our use of such Personal Data to provide the Services will not infringe the privacy rights of any third party.
13. Liability
13.1 Nothing in these Terms limits any Liability which cannot legally be limited, including Liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation; and
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
13.2 Subject to clause 13.1, but despite anything to the contrary, to the maximum extent permitted by Law:
(a) neither Party will be liable for Consequential Loss;
(b) a party’s liability for any liability under these Terms will be reduced proportionately to the extent the relevant liability was caused or contributed to by the negligent or unlawful acts or omissions of, or breach of these Terms by the other party; and
(c) our aggregate liability for any Liability arising from or in connection with these Terms will be limited to 100% of the Price paid or payable by you in the initial 12 months of the Term, or if the Term is less than 12 months, then the period at which we provided you with the Services, to which the relevant Liability relates.
13.3 Despite anything to the contrary, to the maximum extent permitted by law, you agree to indemnify us and hold us harmless against any Liability we may incur as a result of or arising in connection with:
(a) any property loss, damage or personal injury caused or contributed to by you or your Personnel at any Space;
(b) any claims made by the third-party owners of the Spaces against us in relation to your conduct or use of the Spaces.
13.4 We have given commitments as to the compliance of the Services with these Terms and applicable Laws in clause 2. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the maximum extent permitted by law, excluded from these Terms.
13.5 This clause 13 will survive the termination or expiry of these Terms.
14. Termination
14.1 These Terms will terminate immediately upon written notice by a Party (Non-Defaulting Party) if:
(a) the other Party (Defaulting Party) breaches a material term of these Terms and that breach has not been remedied within 10 Business Days of the Defaulting Party being notified of the breach by the Non-Defaulting Party; or
(b) (to the extent permitted under the Companies Act 2006) any step is taken to enter into any arrangement between the Defaulting Party and its creditors, any step is taken to appoint a receiver, a receiver and manager, a liquidator, or like person of the whole or any part of the Defaulting Party’s assets or business, the Defaulting Party is bankrupt, or the Defaulting Party is unable to pay its debts as they fall due.
14.2 Upon expiry or termination of these Terms:
(a) we will immediately cease providing the Services;
(b) any payments made by you to us for Services already performed are not refundable to you;
(c) you are to pay for all Services provided prior to termination, including Services which have been provided and have not yet been invoiced to you, and all other amounts due and payable under these Terms;
(d) by us pursuant to clause 14.1, you also agree to pay us our additional costs, reasonably incurred, and which arise directly from such termination (including recovery fees); and
(e) we may retain your documents and information (including copies) to the extent required by Law or pursuant to any information technology back-up procedure, provided that we handle your information in accordance with clause 11.
14.3 Termination of these Terms will not affect any rights or liabilities that a Party has accrued under it.
14.4 This clause 14 will survive the termination or expiry of these Terms.
15. General
15.1 Amendment: These Terms may only be amended by written instrument executed by the Parties.
15.2 Assignment: Subject to clauses 15.3 and 15.14, a Party must not assign, novate or deal with the whole or any part of its rights or obligations under these Terms without the prior written consent of the other Party (such consent is not to be unreasonably withheld).
15.3 Assignment of Debt: You agree that we may assign or transfer any debt owed by you to us, arising under or in connection with these Terms, to a debt collector, debt collection agency, or other third party.
15.4 Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a Party to it.
15.5 Disputes: A Party may not commence court proceedings relating to any dispute arising from, or in connection with, these Terms (Dispute) without first meeting a representative of the other Party within 10 Business Days of notifying that other Party of the Dispute. If the Parties cannot resolve the Dispute at that meeting, either Party may refer the Dispute to mediation administered by The Centre for Effective Dispute Resolution.
15.6 Entire Agreement: These Terms contain the entire understanding between the Parties and the Parties agree that no representation or statement has been made to, or relied upon by, either of the Parties, except as expressly stipulated in these Terms, and these Terms supersede all previous discussions, communications, negotiations, understandings, representations, warranties, commitments and agreements, in respect of its subject matter.
15.7 Force Majeure: Neither Party will be liable for any delay or failure to perform their respective obligations under these Terms if such delay or failure is caused or contributed to by a Force Majeure Event, provided that the Party seeking to rely on the benefit of this clause:
(a) as soon as reasonably practical, notifies the other Party in writing details of the Force Majeure Event, and the extent to which it is unable to perform its obligations; and
(b) uses reasonable endeavours to minimise the duration and adverse consequences of the Force Majeure Event.
Where the Force Majeure Event prevents a Party from performing a material obligation under these Terms for a period in excess of 60 days, then the other Party may by notice terminate these Terms, which will be effective immediately, unless otherwise stated in the notice. This clause will not apply to a Party’s obligation to pay any amount that is due and payable to the other Party under these Terms.
15.8 Further Assurance: Each Party must promptly do all things and execute all further instruments necessary to give full force and effect to these Terms and their obligations under it.
15.9 Governing Law: These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
15.10 Notices: Any notice given under these Terms must be in writing addressed to the addresses set out in these Terms, or the relevant address last notified by the recipient to the Parties in accordance with this clause. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
15.11 Publicity: Despite clause 11, with your prior written consent, you agree that we may advertise or publicise the broad nature of our supply of the Services to you, including on our website or in our promotional material.
15.12 Relationship of Parties: These Terms are not intended to create a partnership, joint venture, employment or agency relationship between the Parties.
15.13 Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.
15.14 Subcontracting: We may subcontract the provision of any part of the Services without your prior written consent. We agree that any subcontracting does not discharge us from any liability under these Terms and that we are liable for the acts and omissions of our subcontractor.
15.15 Waiver: Any failure or delay by a Party in exercising a power or right (either wholly or partially) in relation to these Terms does not operate as a waiver or prevent that Party from exercising that power or right or any other power or right. A waiver must be in writing and will be effective only to the extent specifically stated.
16. Definitions
In these Terms, unless the context otherwise requires, capitalised terms have the meanings given to them on the Platform, and:
Applicable Data Protection Law means the laws and regulations applicable to the processing of Personal Data by the Parties in connection with these Terms, including without limitation, the Data Protection Act 2018.
Account has the meaning given to it in clause 4.1.
Business Day means a day on which banks are open for general banking business in London, England, excluding Saturdays, Sundays and public or bank holidays.
Commencement Date means the date that is the earlier of:
(a) the date that you sign up for an Account;
(b) the date that you ask us to begin supplying the Services; or
(c) the date that you make part or full payment of the Price.
Consequential Loss includes any consequential loss, special or indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise. However, your obligation to pay us the Price and any Expenses will not constitute “Consequential Loss”.
Expenses means any third party costs or disbursements, reasonably and directly incurred by us for the purpose of the supply of the Services.
Force Majeure Event means any event or circumstance which is beyond a Party’s reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic.
Law means all applicable laws, regulations, codes, guidelines, policies, protocols, consents, approvals, permits and licences, and any requirements or directions given by any government or similar authority with the power to bind or impose obligations on the relevant Party in connection with these Terms or the supply of the Services.
Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), misrepresentation, restitution, indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a Party to these Terms or otherwise.
Payment Terms means the timings for payment of the Price and any Expenses, as set out on the Platform.
Personal Data has the meaning given to it in the Data Protection Act 2018.
Personnel means, in respect of a Party, any of its employees, consultants, suppliers, subcontractors or agents, but in respect of you, does not include us.
Plan means the membership plan that you have selected for the Services, through the Platform.
Platform means spaces.coworkandcountry.co.uk.
Price means the price for your chosen Plan, as set out on the Platform, and as adjusted in accordance with these Terms.
Services means the services set out on the Platform, as adjusted in accordance with these Terms.
Spaces has the meaning given to it in clause 7.1.
Subscription Start Date means the date that your Plan commences and is as set out on the Platform.
Terms means these terms and conditions and any documents attached to, or referred to in, each of them.
17. Interpretation
In these Terms, unless the context otherwise requires:
(a) a reference to these Terms or any other document includes the document, all schedules and all annexures as novated, amended, supplemented, varied or replaced from time to time;
(b) a reference to any legislation or law includes subordinate legislation or law and all amendments, consolidations, replacements or re-enactments from time to time;
(c) a reference to a person includes a natural person, body corporate, partnership, joint venture, association, government or statutory body;
(d) a reference to a party (including a Party) to a document includes that party’s executors, administrators, successors, permitted assigns;
(e) a reference to a covenant, obligation or agreement of two or more persons binds or benefits them jointly and severally;
(f) a reference to time is to local time in London, England; and
(g) a reference to £ or pounds refers to the currency of the UK from time to time.